Blog

“It’s time to throw out the lazy and the careless and the pointless that has crept into our dental office vernacular.”

“When people in business persist and keep getting things wrong, not only are they wasting their own time, they’re wasting their customers’ times as well…. which is really a very rude and arrogant behaviour.”

“Where a key employee moved on, the departing employee was replaced by someone who ended up performing the role better….”

“Identifying and confronting the onboard terrorist, and then expanding their employment horizons by showing them the front door, is often very cleansing and therapeutic for those who stay behind…”

“An arrangement of engagement that still quacks like a duck, walks like a duck, and looks like a duck…”

“So if we can help the patient feel as if they are the most important person in the world when they are at our dental office…”

“Whatever happened to just rolling your sleeves up and getting on with things?”

“When we don’t have the ability to create the best scene in our practice for a handover, we create a rod for our back that causes everything else to be catch-up.”

“To be successful in business, all you need to do is offer your customers a product or service that is consistently better than what they will get if they choose to do business with your competitors.”

“Sometimes we all get caught up in the whizz-bang, and we forget about the human side of what we are trying to achieve…”

“Ignoring the behaviours of some dental practice team members that white-ant the culture and the philosophies we know are achievable, is not good business practice.”

“Theoretically, all humans desire change. But deep down, humans are fearful of change.”

“Displaying a cancellation policy, on your website or as signage in your practice is not a deterrent… in fact it’s an open admission to the public that your practice has lost control of its appointment book.”

“Know what it is that you now need to do to achieve true greatness.”